Last updated: 2023/4/23
Thank you for your interest in purchasing artwork from Shop Patia Zingji Lau (“we”, “us”, or “our”). Due to the nature of our products, all sales of artwork are considered final and non-refundable. However, we understand that exceptional circumstances may arise. This Refund Policy outlines our policy regarding refunds for non-refundable artwork.
- Non-Refundable Artwork
All artwork available for purchase on our website, www.patialau.com (the “Site”), or through our physical atelier is considered non-refundable. By purchasing any artwork from us, you acknowledge and agree to this Refund Policy.
In exceptional circumstances, we may consider providing a refund or exchange for your purchased artwork. These circumstances include:
2.1. Damaged Artwork: If you receive artwork that is damaged upon arrival, please notify us within 14 days of receipt by contacting our customer support at email@example.com . To be eligible for a refund or exchange, you must provide us with photographic evidence of the damage or defect, along with your order number and a description of the issue.
2.2. Incorrect Artwork: If you receive artwork that is different from the piece you ordered, please contact our customer support within 14 days of receipt. You must provide your order number, a description of the discrepancy, and photographic evidence to support your claim. We will work with you to resolve the issue by providing a refund or exchange, depending on the availability of the correct artwork.
- Refund Process
If your request for a refund is approved based on the exceptions outlined in this Refund Policy, we will process your refund within 7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
- Shipping Costs
In cases where a refund or exchange is granted, you may be responsible for the cost of returning the artwork to us. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Changes to this Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Refund Policy on the Site. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.
- Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at: