Refund Policy

Last updated: 2023/4/23

Thank you for your interest in purchasing artwork from Shop Patia Zingji Lau (“we”, “us”, or “our”). Due to the nature of our products, all sales of artwork are considered final and non-refundable. However, we understand that exceptional circumstances may arise. This Refund Policy outlines our policy regarding refunds for non-refundable artwork.

1. Non-Refundable Artwork

All artwork available for purchase on our website, www.patialau.com  (the “Site”), or through our physical atelier is considered non-refundable. By purchasing any artwork from us, you acknowledge and agree to this Refund Policy.

2. Exceptions

In exceptional circumstances, we may consider providing a refund or exchange for your purchased artwork. These circumstances include:

2.1. Damaged Artwork: If you receive artwork that is damaged upon arrival, please notify us within 14 days of receipt by contacting our customer support at support@patialau.com . To be eligible for a refund or exchange, you must provide us with photographic evidence of the damage or defect, along with your order number and a description of the issue.

2.2. Incorrect Artwork: If you receive artwork that is different from the piece you ordered, please contact our customer support within 14 days of receipt. You must provide your order number, a description of the discrepancy, and photographic evidence to support your claim. We will work with you to resolve the issue by providing a refund or exchange, depending on the availability of the correct artwork.

3. Refund Process

If your request for a refund is approved based on the exceptions outlined in this Refund Policy, we will process your refund within 7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

4. Shipping Costs

In cases where a refund or exchange is granted, you may be responsible for the cost of returning the artwork to us. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Refund Policy on the Site. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

info@patialau.com

support@patialau.com

Privacy Policy

Last updated: 2023/4/23

Introduction

Patía Zingji Lau (“we”, “us”, or “our”) is committed to protecting the privacy of our users (“you” or “user”). This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your privacy when you use our website, https://patialau.com/ (the “Site”).

By using the Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

1. Information We Collect

We collect two types of information from our users:

1.1. Personal Information: Personal information is information that can be used to identify or contact you, such as your name, email address, phone number, and any other information that you voluntarily provide to us. You may be asked to provide personal information when you register for an account, sign up for our newsletter, or when you contact us.

1.2. Non-Personal Information: Non-personal information is data that cannot be used to identify or contact you, such as your IP address, browser type, operating system, and pages you have viewed on our Site. We collect this information to understand how our users interact with the Site and to improve the user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. To provide and maintain the Site and our services, including managing your account and responding to your inquiries.

2.2. To improve the Site and our services, by analyzing user behavior and trends to better understand how our users interact with the Site.

2.3. To communicate with you, by sending you newsletters, updates, and promotional materials, if you have opted in to receive such communications.

2.4. To protect our rights and the safety of our users, by investigating and preventing fraudulent activities or security breaches.

3. Disclosure of Your Information

We will not share your personal information with third parties, except in the following situations:

3.1. With your consent, such as when you choose to share your information with a third party for a specific purpose.

3.2. To comply with legal requirements, such as in response to a subpoena, warrant, or court order.

3.3. To protect our rights, property, or safety, or the rights, property, or safety of our users or others, such as when we believe disclosure is necessary to prevent harm or financial loss.

4. Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect non-personal information and enhance your experience on the Site. You may disable cookies in your browser settings, but doing so may affect the functionality of the Site.

5. Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Third-Party Links

Our Site may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of these third-party websites. This Privacy Policy applies solely to the information collected by us through the Site.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on the Site. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: info@patialau.com.